Dispatch Time:

Items will be dispatched same day if your order is received before 11am ( Monday to Friday).  If an order is placed after 11 pm AEST, on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details.

(Please note on the very rare case that a system shutdown occurs a delay in orders may occur)

Delivery Time:

Items will often arrive within 2-3 working days, however, allow up to 5 WORKING days for delivery, after you receive your email notification that your item has been sent. (remote areas may take longer)

​Postage and Couriers:

B Portal use Australia Post eParcel, palletised orders we may use Star Track or TNT Express

Signature on arrival is necessary, if you wish not to have this option you can request at checkout, if package is lost we will no take reponsibilty ​​​​​​​

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.