Items will be dispatched same day if your order is received before 11am ( Monday to Friday). If an order is placed after 11 pm AEST, on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details.
(Please note on the very rare case that a system shutdown occurs a delay in orders may occur)
Items will often arrive within 2-3 working days, however, allow up to 5 WORKING days for delivery, after you receive your email notification that your item has been sent. (remote areas may take longer)
Postage and Couriers:
B Portal use Australia Post eParcel, palletised orders we may use Star Track or TNT Express
Signature on arrival is necessary, if you wish not to have this option you can request at checkout, if package is lost we will no take reponsibilty
In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.
1. Returns of eligible products are accepted within 14 days returns, must be in original packaging. Postage will be paid buy customer, original postage cost incurred by Bportal will be deducted from refund.
If an error has occured on our end, we will cover all costs, all packaages are electronically wieghted and matched to ensure correct pick.
A delivery that is sent due to customer providing incorrect address or not picked up by post office within specified time will need to pay our return cost which post charges us and pay to resend item.
2. Goods must be returned in original condition for re-sale including original packaging. Due to hygiene and quality control reasons, we do not accept returns on liners , fragrance oils, wax, colour dyes or chips. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted.
All refunds will be at the sole discretion of Bportal. If you are not satisfied with your product for any reason please contact Bportal to discuss the matter.
If you are making a gift purchase we are happy to provide a gift receipt, just let our Team Member know you require one. Any returns made using a gift receipt will be refunded on a Bportal Returns Card based on the original purchase value.
Gift or bonus with purchase offers and bundled items
Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in a saleable condition, the value of any available refund will be reduced by the value of the gift or bonus (in full or in part)
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Bonus gift card with purchase
Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.
Cancellation Of Orders
Orders may be cancelled within 24 hours of placing the order if the order has not been shipped. Simply E-Mail Bportal and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.
Terms & Conditions
The term ‘Bportal’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2/10 grace way, RAVENHALL, VIC, 3023, AU. Our ABN is 13 140 608 528. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We”, “us”, “our” and Bportal means Bportal Pty Ltd ABN 13 140 608 528 (trading as BPortal, WHFE Engineering & Comfy Solutions ) and its offshore subsidiaries.
This Policy describes how we comply with our obligations under the Australian Privacy Act 1988 (Cth) and the privacy or data protection laws of other jurisdictions where we operate.
We may amend this Policy at any time by posting the updated version on our website.
Bportal is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Ordering products from Bportal Online (i.e. our website and apps) is designed to be as simple as possible, while still providing security and privacy for all your details. You can pay for goods using a credit card or PayPal and we only store credit card information where absolutely necessary to process your payment securely. Credit card data is held in encrypted form and complies to the highest security standards prescribed for data of this kind.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Questions and complaints
If you have a question or complaint about this policy, Bportal’ collection of your personal information or the way in which Bportal deals with your personal information, this should be directed to Bportal’ Privacy Officer using the contact details set out under the heading “How to contact Bportal” below.
We will promptly investigate any complaint you make to us and attempt to resolve that complaint. If you are not satisfied with Bportal’ proposed resolution of your complaint, or if we do not respond to you within 30 days of the date you make the complaint, then you may, if you are in Australia, contact the Office of the Australian Information Commissioner to resolve that complaint:
Office of the Australian Information Commissioner
Phone: 1300 363 992
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.