Dispatch Time:

Items will be dispatched same day if your order is received before 11am ( Monday to Friday).  If an order is placed after 11 pm AEST, on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details.

(Please note on the very rare case that a system shutdown occurs a delay in orders may occur)

Delivery Time:

Items will often arrive within 2-3 working days, however, allow up to 5 WORKING days for delivery, after you receive your email notification that your item has been sent. (remote areas may take longer)

​Postage and Couriers:

B Portal use Australia Post eParcel, palletised orders we may use Star Track or TNT Express

Signature on arrival is necessary, if you wish not to have this option you can request at checkout, if package is lost we will no take reponsibilty

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

Returns

1. Returns of eligible products are accepted within 14 days returns, must be in original packaging. Postage will be paid buy customer, original postage cost incurred by Bportal will be deducted from refund.

If an error has occured on our end, we will cover all costs, all packaages are electronically wieghted and matched to ensure correct pick.

A delivery that is sent due to customer providing incorrect address or not picked up by post office within specified time will need to pay our return cost which post charges us and pay to resend item.

2. Goods must be returned in original condition for re-sale including original packaging. Due to hygiene and quality control reasons, we do not accept returns on liners , fragrance oils, wax, colour dyes or chips. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted.

  Refund Policy

All refunds will be at the sole discretion of Bportal. If you are not satisfied with your product for any reason please contact Bportal to discuss the matter.

Gift receipts

If you are making a gift purchase we are happy to provide a gift receipt, just let our Team Member know you require one. Any returns made using a gift receipt will be refunded on a Bportal Returns Card based on the original purchase value.

Gift or bonus with purchase offers and bundled items

Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in a saleable condition, the value of any available refund will be reduced by the value of the gift or bonus (in full or in part)

In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Bonus gift card with purchase

Where a bonus Gift Card is issued at the time of purchase, the bonus Gift Card must also be returned with the merchandise to qualify for a full exchange or refund. Where the bonus Gift Card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund.

Cancellation Of Orders 

Orders may be cancelled within 24 hours  of placing the order if the order has not been shipped. Simply  E-Mail Bportal and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.