Shipping / Returns
Enhanced Dispatch Process:
Enjoy swift dispatch of your orders with BPortal! Orders received before 11 am (Monday to Friday) will be dispatched on the same day. For orders placed after 11 am AEST, on weekends, or public holidays, worry not! Your order will be promptly dispatched on the following business day. Once dispatched, please ensure the delivery address is accurate as changes cannot be made thereafter.
Please note, while we strive for efficiency, in the rare event of a system shutdown, slight delays in order processing may occur.
Streamlined Delivery Timeline:
Experience the convenience of receiving your items within 2-3 working days! While most deliveries arrive promptly, please allow up to 5 WORKING days for delivery after receiving your email notification confirming dispatch. Please note that remote areas may experience slightly longer delivery times.
Reliable Postage and Couriers:
At B Portal, we entrust Australia Post eParcel for most deliveries, while larger or palletized orders may be handled by trusted carriers such as Star Track or TNT Express. For added security, a signature on arrival is necessary. However, if you prefer otherwise, you may opt-out during checkout. In the unlikely event of loss or damage during transit, rest assured, we take full responsibility and will either issue a full refund or promptly replace the item.
Efficient Returns Policy:
We value your satisfaction and offer hassle-free returns within 14 days for eligible products in their original packaging. Please note, return postage is the responsibility of the customer, and the original postage cost incurred by B Portal will be deducted from the refund. Should an error occur on our end, rest assured, we'll cover all associated costs. Additionally, returns must be in original condition for resale, excluding certain items for hygiene and quality control reasons.
Refund Policy:
Your satisfaction is paramount at B Portal. If for any reason you're unsatisfied with your product, please reach out to us, and we'll endeavor to address your concerns.
Gift Receipts and Special Offers:
For gift purchases, we're delighted to provide a gift receipt upon request. Returns made using a gift receipt will be refunded via a B Portal Returns Card. Please note, bundled items and bonus offers must be returned in their entirety to qualify for a full refund.
Cancellation of Orders:
Changed your mind? No problem! Orders can be cancelled within 24 hours of placement, provided they haven't been shipped yet. Simply contact us via email, and we'll swiftly assist you. If the order has already been shipped, returning the goods in their original condition is required, and associated costs will apply.